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SURVEY
Retail & E-commerce
E-commerce Checkout Feedback Survey
Find and fix friction in your online checkout flow.
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Preview — how respondents will see this form
The checkout process was quick and easy.
*
3
Strongly Disagree
Strongly Agree
Did you run into any of these issues?
Payment errors
Too many steps
Unexpected costs
Account required
None
Which payment method did you use?
*
Credit/debit card
PayPal
Apple/Google Pay
Buy now pay later
Other
What would make checkout better?
Long answer…